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Which Windows platform are you using?
Windows 7 (Microsoft Extended Support ends Jan 14.2020)
Windows 8.x (Extended Support ends Jan 10, 2023)
Other (Please specify)
Type SYSTEM and press
in the search box located in your Task Bar. This will display details about your computer's OS platform.
Please leave a brief detail of the problem. Someone will be back with you usually within a few hours.